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Customer support

For existing customers and account holders: a problem with your account or a Sprint, an order or refund question, a data-protection request or a security report. Interested in buying? Talk to sales instead.

Send us a message

Target first response: one business day. Data-protection requests are answered within one month, as UK GDPR requires. Email support@answer-lift.com.

Support requests go to our support queue, not to sales. We use your details only to answer this request, as described in our privacy notice. Looking to buy or for a free Snapshot? Use the sales form instead.

What to include

  • The email address on your account.
  • The order reference from your confirmation page, if it is about a purchase.
  • The workspace name, if the problem is inside one workspace.
  • What you did, what you expected, and what happened instead — plus the page address if a specific screen is involved.

Things you can do without waiting for us

  • Delete your account and its data — this runs immediately from inside the app.
  • Export a Sprint’s evidence as CSV from the evidence page of the audit.
  • Turn analytics on or off from the controls on the privacy page.
  • Check what a Sprint includes, delivery timescales and refunds in the purchase terms.

Reporting a security issue

Choose “Reporting a security issue” as the topic above, describe the issue in outline and leave exploit details out until we reply. Please give us a reasonable chance to fix an issue before disclosing it publicly.

Postal address

Nikah AI Ltd, registered office: Office 1216, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom.

    Customer Support | AnswerLift