Visibility Sprint purchase terms

What you are buying

A Visibility Sprint is a one-off, fixed-scope engagement for 1 brand in 1 market. It is not a subscription: it does not renew and nothing recurs. The scope is set out on the pricing page and the method on the methodology page; in summary:

• Prompts: At least 10, up to the 50 per audit the product enforces — the working set is agreed at kickoff.
• Answer engines: the models behind ChatGPT, Claude, Gemini and Perplexity, asked through their official APIs, plus five open-API comparison models. These are API answers, not the consumer apps.
• Kickoff: within five business days of your purchase.
• Delivery: 20 business days from kickoff, provided you supply the brief (client domain, three to five priority questions, target market) at kickoff.
• Calls: Two: a kickoff call and a findings readout.
• Deliverables: a verified evidence ledger in your workspace (exportable as CSV), a prioritised remediation backlog, a written findings summary, and one client-report link that expires after 30 days and can be reissued.
• Not included: implementing changes on your or your client’s website, content writing, ongoing monitoring after delivery, more than one brand or market, and calls beyond the two above. We can quote for these separately.

Delivered means the deliverables above are available in your workspace and we have told you so in writing. Delivery dates move day for day with any delay in you supplying the brief or attending the kickoff.

A Sprint records what answer engines said. It does not guarantee rankings, citations, placement, traffic, revenue or any future answer, and nothing in it should be read as doing so.

Price and payment

• Price: £2,750, charged once at purchase. The amount on Stripe’s checkout page is the amount charged; online checkout stays closed if it would differ from the price advertised here.
• Tax: Prices are shown in pounds sterling and are the total payable. Nikah AI Ltd is not registered for VAT, so no VAT is added at checkout, none is charged, and no VAT invoice can be issued. Any sales, use or import tax due in your own country is your responsibility.
• Payment: taken by Stripe on its own hosted page. AnswerLift never receives or stores your card details.
• Provider costs: Included in the fee — collection runs on AnswerLift's own gateway accounts under a fixed spending ceiling per Sprint, and provider usage is never billed on to you.
• Business customers only: the Sprint is sold to agencies and businesses for business use, and you confirm this at checkout.

How an order is made

You start checkout from the pricing page while signed in, confirm on our page that you are buying for a business and that you accept these terms, and are then taken to Stripe’s hosted checkout, where you enter your payment details and can check and correct them before you pay. The contract is made when Stripe confirms your payment. You then see a confirmation page with your order reference, and the order appears under Billing in your workspace. We keep a record of the order, your business confirmation and the version of these terms you accepted; you can save or print these terms from this page at any time. These terms are available in English only.

Refunds and cancellation

The Visibility Sprint is sold to businesses only, so the consumer cancellation and cooling-off rights in the Consumer Contracts Regulations do not apply. Once paid, the fee is refundable only if we fail to deliver: if we cannot hold the kickoff within the kickoff window for a reason on our side, or do not deliver the deliverables within the delivery timescale and have not put that right within ten business days of your written notice, you are entitled to a full refund.

A Sprint cannot be cancelled for convenience once paid, and there is no refund for a change of mind, for not supplying the brief, or because the findings are not what you hoped. Whether a refund is due is judged against the scope and timescales above, not against any outcome in an answer engine.

To claim a refund or report a delivery problem, quote the order reference shown on your confirmation page. To make a claim, email support@answer-lift.com. Refunds are issued through Stripe to the card that paid, normally within five to ten business days of our confirmation.

Orders placed before 22 October 2026 were sold with a right to cancel for a full refund at any time before collection started. That right still applies to those orders.

If we cannot deliver

Online checkout only opens when a live check has reached enough answer engines to run a Sprint. If an engine is unavailable during collection, the report says so; we do not substitute another engine’s answer or estimate the missing one, and the Sprint still counts as delivered provided at least three engines answered. If fewer than three can be reached for a reason on our side, that counts as a failure to deliver.

Liability

Our total liability to you for all claims arising out of or in connection with the agreement, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £100 and the total fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for loss of profits, revenue, business, goodwill, anticipated savings or data, or for any indirect or consequential loss. Nothing in the agreement limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. For a Sprint, “the total fees you paid us” means the price of that Sprint.

Price changes

A price change never affects a Sprint you have already paid for. The price shown at checkout when you buy is the price you pay.

Your data afterwards

The evidence ledger, backlog and audits stay in your workspace after the Sprint, free to use, until you delete them. Deleting your account removes that data. Order and payment records are kept for six years from the end of the accounting period the record falls in, which is the retention HMRC requires of a UK limited company to meet accounting and tax obligations. While the Sprint runs, we process the client data in your workspace as your processor under the Data Processing Agreement.

Governing law

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.